NEXTIVA CX
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nextiva CX
Nextiva CX:
Proven by the Stats
Reduce First Response by
40%
Automate Review Responses by
35%
Increase Sentiment Conversion by
30%
Increase Customer Satisfaction by
35%
NEXTIVA CX
Stay Connected Anywhere
Digital Customer Care
Create memorable experiences for your customers with our Omnichannel platform.
- Omnichannel
Manage all your customer interactions across channels at one place.
- Robust SLA Management
Set service levels for different work queues and auto escalate cases.
- Streamlined Ticketing System
Manage inbound messages through our Al based ticketing system, with auto sentiment tagging and more.
Review Management
Build trust and loyalty with our review management platform SimplyReviews.
- Omnichannel
Manage and respond to reviews across all review platforms.
- Automated Review Response
SLA based auto routing of reviews along with Al driven automated responses.
- Custom Surveys
Customize, automate and rigger surveys across channels.
Social Listing & Analytics
Discover actionable key insights to deliver unparalleled customer experience. Listen to and analyse conversations around your brand,your competitors, industry trends and many more to identify new opportunities.
- Commpetitor Benchmarking
Gain key insights on competitor performance.
- Actionable Insights
Gain insights on customer sentiment, brand perception, VOC analysis and more.
- Audience Analysis
Deep dive into your customer preferences to take informed business decisions.
AI & Chatbots
Enhance your customer service with SimplyBot to accelerate your customer resolutions. Tailor chatbots to fit your particular needs and deliver 24/7 customer support across channels seamlessly.
- Bot To Agent Transfer
Seamlessly transfer conversations from Bot to Human agent.
- Ai-Driven Ticketing System
Streamline Customer Service with auto escalation of cases, sentiment auto tagging and much more.
- Customize Chatbots
Tailor made chatbots to fit your needs and brand voice.
nextiva CX
Manage all your social media from one place.
Thee easiest way to monitor all social channels, engage with customers, and analyze social media performance.
Gather All Social in One Place
A single inbox manages all social channels — Facebook, Twitter, Instagram, YouTube, Linkedin, and more. Automate listening for mentions, hashtags, and keywords.
Schedule to Save Time
Forget posting and commenting in real-time. Save time and own your day by creating content in bulk and scheduling consistent posting
Automate to Improve Efficiency
Automate manual tasks using bulk responses, saved replies, routing issues to your team, and tagging content.
Learn & Get Better
Improve performance through analytics and insights. Get to know your audience, see post performance, and capture audience reactions.
Why
Nextiva CX?
Personalized Solutions based on your needs
Connect Easily with our 24/7 support
Secure &
Scalable
Easy
Onboarding
nextiva CX
Nextiva CX Features
All-in-one inbox
Engage on all social channels and private message.
Bulk messaging
Reply to multiple messages at once and ignore spam.
Alerts & escalations
Decide your thresholds based on your business priorities.
Publish and schedule
Enjoy a visual content calendar, and add content on all channels with one click
Approval workflows
Maintain oversight, quality, and brand consistency
Suggested responses
Reduce overthinking and response time.
Tagging
Categorize messages and tickets to improve organization and discoverability.
Surveys
Gather customer feedback by sending surveys
Listening insights
Understand trends of what people are saying about your brand.
Custom dashboards
Track individual and team metrics to monitor e ffectiveness and response times.
Cross-channel analytics
Measure your performance across all social channels in one dashboard.
Integration
Integration with Salesforce, Siebel, Dynamics 365, and more.
